Customer service in focus: How to secure quick help!

Customer service in focus: How to secure quick help!

The Schwetzinger Zeitung provides information in its current article about exciting topics that affect the Region. The focus is particularly on the possibilities for using articles online, which are now available free of charge. To do this, readers must first register to enjoy three free articles. Confirmation of the email address is necessary, whereby the spam folder should possibly be checked if the email does not arrive. After confirmation, the interested parties can unlock the articles and even link an existing subscription to draw even more advantages. The steps are simple: confirm, register email address and then read the articles or make the subscription fertile. The Schwetzinger Zeitung says that this is an attractive option to be on current content access.

in Schwetzingen and beyond, customer service is becoming increasingly popular, especially among large providers such as Amazon. The connection to a human contact person is perceived as crucial. The Amazon customer service can be reached almost around the clock - from 6 a.m. to midnight, also on weekends and public holidays. With a free “call by click”, customers can quickly get help, whereby the advantage is mainly in the shortened waiting times and the safe exchange of personal data. To use this service, however, users have to register in their customer account and select the desired order. A recall service ensures that customers are called back in less than 60 seconds, and this in several languages ​​- a real profit for the international community. amazon emphasizes how important it is to stay in touch.

The importance of customer service

How important good customer service is, current statistics show: According to a survey, 97 % of consumers trust that good customer service is crucial for their loyalty to a brand. However, it is not only crucial that inquiries will be processed quickly - 44 % of customers often feel abandoned and have to make more efforts to solve problems. Additional studies show that almost 91 % of those surveyed are inclined to dig deeper into their pockets if they receive first-class customer service. Every second consumer has also changed the provider based on a positive experience, while only 33 % share their positive experiences. These are clear signs that companies cannot afford to let up here.

Another trivia: 67 % of those surveyed expect an answer to their inquiries within 24 hours. The traditional use of the telephone for customer service decreases because many customers are increasingly using self -service options that rose from 67 % to 81 % between 2012 and 2015. It turns out that the generation of 18- to 34-year-olds is particularly active in the problem solving through self-help.