Customer orientation in focus: Innovation forum inspires in Karlsruhe!

Customer orientation in focus: Innovation forum inspires in Karlsruhe!

Karlsruhe, Deutschland - An exciting fusion of innovation and exchange took place on June 5, 2025 in the Center for Art and Media (ZKM) in Karlsruhe. Over 300 participants from business, advice and development met for the Customer Centricity Forum 2025 was organized by CAS Software AG. The participants were able to look forward to a one -day event that offered a deep insight into the future of customer connection and technological developments.

What was the agenda? Several specialist topics were on the schedule. Artificial intelligence, modern CRM solutions and process automation were just a few of the highlights. In addition, configurable, AI-based workflows were presented that should open up new perspectives for their companies.

innovations and inspiration

The day was characterized by special highlights, such as the live world premieres from the CAS innovation smithy. Participants had the chance to take part in interactive sessions in which the Customer Centricity Score , digital sovereignty and cybersecurity were discussed with AI. Such topics are currently particularly important because companies strive to assert themselves in the digital landscape.

Another exciting point was the award of the wecanchange 2025 Dr. Siyabulela Mandela, which was recognized for his commitment in the field of digital transformation. In his lecture, Philipp Keil addressed the importance of responsibility and team spirit, while Martin Hubschneider, board member of CAS Software AG, gave an outlook on a fair digital economy.

support for companies

At the same time, the event was a platform for companies such as Kraus der Stein, Nivus and THM, which presented their success stories. The modern IT service providers such as Plan IT, who were the certified CAS partner, offered support for digital customer loyalty and process design. In times of digital transformation, such support is crucial for many companies in order not to lose the connection.

Overall, the Customer Centricity Forum 2025 was not only a place of knowledge, but also a meeting point for creative minds that want to work together on the future of customer interaction. The opportunities that arise from new technologies and innovations are huge, and with the right approach you can truly have a good hand in the digital world.

For further information on developments in the field of artificial intelligence in customer care and their importance for companies, take a look at Diagonal and Computerwoche .