Craftsmen in Mosbach: Denemy course for better customer relationships!

Craftsmen in Mosbach: Denemy course for better customer relationships!

Lately, a striking trend has been observed in the Neckar-Odenwald district: Customer complaints are increasingly reaching the craft businesses. These are particularly noticeable when it comes to punctuality, reliability and courtesy. In order to counteract this, a behavioral course for prospective craftsmen is offered in Mosbach, which aims to specifically improve the professional appearance towards customers. This reports SWR .

course instructor of the behavioral course sums it up: "The customer is the one who pays their salary." This statement underpins the need to integrate colloquial courtesy and professional communication into everyday work. Unfriendly or unpunctual behavior can not only damage the good reputation, but also lead to the fact that orders are lost and therefore the income disappears.

content and goals of the course

The course in Mosbach deals with the topics of the right greeting, an appropriate appearance, the professional guiding of telephone calls and dealing with stressful situations. Particular attention is also paid to how craftsmen confidently deal with mistakes or inappropriate behavior of their customers in order to minimize stress in everyday work and to increase their own performance. This leads to a more relaxed cooperation and thus to a better working atmosphere that is important for employee loyalty.

appreciation and communication in craft

A central concern of such seminars is to provide employees the necessary social skills. These are not only important for contact with customers, but also with potential conflicts between colleagues. Communication that is not trained can lead to misunderstandings and unnecessary tensions. Those who work in the craft must not only be professionally competent, but also have to have the ability to emotional de -escalation in difficult conversations.

In addition, a study by corporate development crafts that targeted communication can optimize internal processes and convince customers. The aim is to identify and eliminate inefficient processes. Digitization also plays a crucial role here, which is considered a motor for progress in the craft.

The efforts to improve communication skills and the occurrence of craftsmen are to be understood for the industry on the one hand as an answer to current challenges, on the other hand as a promising investment in the satisfaction of customers and the commitment of the employees. In dealing, which is both respectful and professional, there is the potential for good business and harmonious coexistence in the industry.