Trouble in the Rems-Murr-Kreis: Strom counter exchange is missing!

Trouble in the Rems-Murr-Kreis: Strom counter exchange is missing!

In the Rems-Murr district, a topic ensures that the turmoil: the exchange of defective electricity meters. Many households have received mail from the "U-Serv Eltel Group" in the past few months, which acts on behalf of the local electricity network operator Syna GmbH. The letters provide information about the necessary exchange of the meters, which takes place in accordance with legal regulations. But the whole thing has some difficulties, such as ZVW reports.

Many citizens stand up to the neck, because the announced appointments for changing the meter are often not observed. This not only leads to displeasure, but also to confusion among consumers. A produced error in the digital meters from the manufacturer Holley, model DTZ541, which often remain empty and are therefore not functional, is particularly in the spotlight. It is estimated that about 60,000 of these points are installed in the Rems-Murr district.

processes and challenges

The Syna cannot currently specify exactly how many devices are affected. Most of the defective meters now have to be replaced free of charge, which means for some households that they have to wait several weeks for a new counter. In the meantime, Syna estimates the consumption values ​​based on the billing of the previous year and this creates additional potential for conflicts. According to the Baden-Württemberg consumer center, caution is required, because differences between esteemed and actual consumption can lead to disputes.

Consumers are also advised to regularly document the meter status in order to be well prepared in the case of inconsistencies in the billing. While 10 out of 200 points are affected at the Backnang municipal utility company, the manufacturer has already been changed here in order to have fewer problems with the meter reading in the future.

look at the rights of consumers

With the exchange and the persistent problems, questions about their rights and obligations arise for consumers. Households with an annual consumption of less than 10,000 kWh mostly only receive the total annual value. In contrast, intelligent measuring systems provide deeper insights into the consumption behavior, but here the consumer center warns of the misuse of sensitive data. However, the legal requirements for data security are high.

There are also delays in the installation of smart meters that have been prescribed since 2016 as part of the Measurement Center Act. So far, however, the Federal Office for Information Technology (BSI) has not yet approved any data -proof systems, which is absolutely necessary for the start of the program.

Overall, it can be seen that there is currently a lot about the electricity meters and their exchange in the Rems-Murr district. The resentment of the citizens about the missing appointments is obvious and should urgently be addressed. However, the exchange of all defective meters is likely to take some time, which will not relax the situation for the time being, as [my Stuttgart] (https://mein-stuttgart.com/rems-murr-kreis/aerger-um-defekt-stromzaehler-ynaema-kaempf.

For citizens, it remains to be hoped that Syna GmbH and the "U-Serv Eltel Group" will soon come back on course and will be able to solve the problems promptly, so that everyday life in the Rems-Murr district is not continued to be shaped by insecurity.

For detailed information about rights and obligations in the meter change and the resulting questions, it is worth taking a look at the offers of [Energy experts] (https://www.energie-experten.org/news/stromzaehler- exchanges-recht-wands-mahn-im-ueberblick).